Names changed for DEFo LAWS…The fkn air headed fkn tools, muppets and arse wipes cost me nothing but money. So now a letter has gone off to The General manager, Service manager and Holden GM HQ, Port Melbourne customer we are not fkn happy section as well.
Here is the letter. names changed or XXXXXXX for obvious reasons.
MUPPET DEALERSHIP Holden 4/5/2010
Ref. motor vehicle. VZ Calais, XXX98x Axxxxx & Mxxxxxx HAVOCK
Dear Sir / Madam,
Recently I booked the above car into your dealership in Bxxxxx Xxxxx for a Service and to locate the source of the vehicle stalling or wishing / feeling like it would stall at low speed. Additional to this is that the vehicle was to be serviced as well.
When my wife collected the car she was notified that the mechanics were unable to locate the source of the issue and that they had in fact had no issue with the car whatsoever. For this, I was charged 120.00 dollars. Not bad hey!, that’s on top of her complaining about persons demeanours.
Now, having then had my wife telephone me, I made a few telephone calls and had Txxxxxs at Xxxxxx follow up the issue. Subsequently Axxx from Bxxxxxx Xxxxx contacted me and apologised for any inconvenience and requested that we bring the vehicle back in, we would be looked after costs wise and that a loan vehicle would be made available.
The following Monday (yesterday) my wife dropped the car at the Mxxxxx dealership as she had vowed and declared she would not return the car to the Bxxxxx Xxxxx dealership. So no loan car was available at the Mxxxx Office, which I fully understand.
The staff were explained what the issues where and I placed a telephone call myself as well just to ensure that the message had been delivered clearly.
The good news is that the issue was solved, a combination of dirty throttle body and a fuel filter with a significant build up of debris, there I guess is about where the good news kind of ends. In fact, it does, because at this point it drops off into the never never.
You see, being a car person, being a Holden person and wanting to ensure that our primary vehicle is in good condition and more to the point, that the work I just paid $689.00 Dollars to have done, HAD BEEN DONE, plus the $120.00 previously spend on nothing, I took the car for a drive.
Imagine my surprise when I discovered that the hand brake has not been adjusted, imagine my surprise when I find out we have been charged full rates, imagine my surprise when I discover that I now, as I have an UNSAFE VEHICLE, I am required to take the car back to you guys for the THIRD time to have a problem fixed. Unless of course I am happy to have my wife and kids perhaps walk behind a vehicle that if parked on a slope might just run over them…No biggie really I guess.
Rest assured that up until this point I have enacted severe restraint with you lot, your service level is simply shit house, that’s to say the least, let alone $100.00 per hour for a mechanic, that cannot follow the check sheet, then when he is required to fill out the check sheet, ticks off an item which has NOT BEEN DONE.
I wonder, have any other items in the service NOT BEEN DONE which I have paid $100.00 per hour for.
I guess, given I charge out my time at 120.00 per hour I should submit to you an invoice, which by my current calculations will come to three hours work or $360.00 dollars plus GST. Then lets add my wifes time as well shall we, travel costs for the vehicle too I think.
And whilst I am at it, I might as well take this opportunity to further reinforce my total dissatisfaction at the level of service received. You see, it’s bad enough when I have to pay what are exorbitant prices for servicing, enhanced further with a lack of care, especially when a hand brake is such a significant item and key component in the vehicles roadworthiness, but it’s taken to a whole new level when I am charged for work that is not completed.
Now I guess I get to inform my wife that she will have to take the vehicle in for the third time this Monday morning, wait around for 45 minutes whilst work that should have been done is effected, once again, costing us time and money.
Its little wonder, people are not getting vehicles serviced at HOLDEN dealers.
Axxxxxx Pxxxx ( HAVOCK)
Personally It would be easier to simply shoot the fkn tools, but then i would firstly go to jail and secondly they don’t get to atone for their collective fkn poor fkn service and fkn over charging like god dam ned fkn kelly!